Frequently Asked Questions
WHEN WILL MY ORDER ARRIVE?
Pre-orders take 15 - 20 working days to be ready for delivery and an extra two days for the delivery to be completed. Please note that there may be the occasional delay due to Customs Clearance processes which are out of our control.
For items in stock and available immediately, delivery is 1-3 working, to find out if an item is in stock please feel free to send us a message using the live chat, our email or any of our social media platforms. It can be fast depending on customs.
There may be the occasional delay due to Customs Clearance processes which are out of our control.
HOW CAN I TRACK MY ORDER?
WHAT IS A PRE-ORDER ITEM?
A pre-order item is one that you order before we have it in our inventory. Once a pre-order is submitted it cannot be canceled.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.