If you wish to exchange an item, please send us communication within 2 days of receiving your order. We do not do any refunds, only exchanges. In the event of an exchange, the buyer is responsible for return shipping fees.


SALE items cannot be returned or exchanged.                    


Please note by purchasing from Fashion House Emporium you as the buyer agrees to our shopping terms, conditions and policies. 


Exchanges are to be completed within 5 working days. If 5  (Five) working days have passed since delivery, unfortunately, we cannot offer you an exchange. We do not offer any refunds.


To be eligible for an exchange or store credit, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.


Non-exchangeable items:

Sale items, bodysuits, swimsuits and lingerie.


We only exchanged items if they are defective, ill-fitting or damaged within 5 working days of delivery.

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Postal Address

Nelson Mandela University

University Way


Port Elizabeth, 6001

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